Frequently Asked Questions

KINTO One | Corporate full service lease is an operating lease which is combined with a set of vehicle related services and charged to the customer in one monthly “Full Service Lease Rate”. The monthly rates include:

  • Comprehensive Insurance
  • Road Tax
  • Unlimited Mileage
  • Servicing and Mechanical Maintenance (normal tyre wear and tear is covered, if it is due to driver’s negligence, eg mount kerb, tyre patching, customer will be liable)
  • Free Delivery and Collection
  • 24-Hrs Roadside Assistance at 9732 1685

We are able to offer a operating lease without services.

Yes, designated driver can be provided based on request. Costs of driver will be added into lease rate.

Generally everybody who is permitted by the company is allowed to drive the car (incl. e.g family members). Min. requirement is a valid Singapore Class 3 Driving License or a valid International Driving License accompanied by Identification Card, Passport or Employment Pass. Driving license must have been held for at least three (3) years. The minimum age is 23 and maximum is 65 years of age.

We will call you for a service reminder, minimally at every 6 months to get an update in the actual mileage driven. In any case we will take care of the service appointment customer needs to just align on the most suitable vehicle pick-up date.

You do not need to bring in your vehicle for service maintenance. The KINTO One team will pick up the car at your convenience and return the vehicle once service maintenance is completed.
Replacement of vehicle is provided when your vehicle is required for normal servicing, maintenance, or LTA Inspection and in the event of an accident. We will aim to provide a replacement vehicle within the same category.

The Full Service Leasing rate tries in general to cover majority of the Total cost of ownership. Following items however are excluded:

  • GST
  • Petrol
  • ERP Cash Card
  • All Parking Offences and Traffic Fines, etc

All vehicle damages caused by negligence or purpose (not by accident) will be charged to the customer.

Yes, contract can be terminated, subject to paying full sum of the outstanding lease rates.

KINTO One will have an unlimited mileage package, as long as the vehicle is used for hirer’s business and for his/her social and domestic purposes. The vehicle is not to be used, and will not permit it to be used, for purposes it is not expressly designed. Vehicle cannot be used for hire, driving tuition, towing racing or pace making, or for competing in any rally or other form of motor sport, or for any illegal purposes whatsoever whether in Singapore or elsewhere. The vehicle is not licensed or permitted to be used for hirer’s chauffeured drive or limousine activities.

At the end of term, the vehicle will be inspected. Normal wear and tear (guideline will be provided) will be distinguished from actual damages which have been caused by gross negligence or purpose.

Replacement of parts due to Wear and Tear is included in the lease rate.

Direct Debit and the customer will be invoiced on monthly basis.

It is a strong recommendation in order to avoid dispute in accident cases. As of now camera is fitted to all vehicles and the video data is only stored on the data card in the device.

As finance company TFSSG we are experienced to secure highly sensitive data under PDPA and will ensure this for all our customer and data points.

Yes, English and Chinese.

Generally a change of car within a lease period is something extraordinary and need to be discussed case-by-case. A permanent change of car can be considered if the current car needs to be up-graded or the contractual lease end is close. Temporary change of vehicles will be not offered.

Yes, you can access Malaysia with any of KINTO One vehicles.

We have a close network of workshop partners who will support you with a 24/7 roadside assistance in an unforeseen case of vehicle break-down.

Depending on the current market situation you may extend the lease contract with the consent of TFSSG. You are not able to purchase the lease-up vehicle directly from us.

Yes, there will be a dedicated accounting servicing for your company’s fleet. We also have 24/7 roadside assistance, which will be able to assist in English and Chinese.

The waiting period very much depends on availability of the car, next CoE cycle and the subsequent registration process. On average it will take approx. 6-8 weeks.

There will be a contract agreement for every fleet unit subject to a successful underwriting process.

As vehicle owner TFSSG will be addressed by the authorities. TFSSG will pass the traffic offence to the PIC in the company with the request to forward the fine notice. Depending on the authorities requirement TFSSG will also pass driver information.

All Kinto One vehicles are covered by comprehensive motor insurance coverage. Details incl. Driver Personal Accident benefits (upon death)
Authorised driver: up to $10,000
Passenger(s) (up to legal seating capacity): up to $10,000

Third party liability

  • third party injury; unlimited claim
  • third party property damage; payout up to SGD 5 million

Medical expenses of up to SGD 1,000 for authorised driver and passenger(s) up to legal seating capacity.

Call 24/7 roadside assistance at 9732 1685, accident response team will guide the customer accordingly. Notification of police will be done by accident response team.

Please contact the 24/7 roadside assistance at 9732 1685 for virtual inspection. Physical inspection can be done at servicing pick up. If make good is required, customer is liable.

Call 24/7 roadside assistance at 9732 1685, accident response team will guide the customer accordingly. Our endeavour is to ensure your mobility asap.

No, KINTO One is packaged and priced as a “All-Incl. product”, hence it is not possible to individually take out a service element.

Yes, as long these pets do not cause damages over and above normal wear and tear. If there are interior damages e.g. broken leather, fur that require replacement or specialised cleaning services, these costs will be charged to customer.

Yes, but there will be cleaning charges at end of lease.

No, each KINTO One contract will be assigned to a corporate or one individual. Cars are not allowed to be sub-leased, etc.

Planning costs for fleet management at the expense of fixed lease payments; there will be no more troublesome surprises and unplanned expenses, minimizing the risk of pricing, as well as the residual value of the vehicle. Transparent reporting by providing monthly consolidated invoices. One central 24/7 on stand-by customer hotline; reducing the administrative burden of your employee.

The monetary benefit very much depends on the individual vehicle fleet situation of the company. We will ensure that our pricing remains competitive in the market, while ensuring an extra-ordinary service level.